You’ve Got Questions.
We’ve Got Straight Answers.
Here’s everything you need to know about how Medstar works—and why it works better.
Do I need insurance to use Medstar?
No. Medstar was designed for people without insurance, so you never need it to join or get care. One monthly fee covers your visits, labs, and generic meds.
What if I do have insurance?
You’re welcome here, too. We accept qualifying insurance plans. You can use Medstar as your primary care provider with or without a membership.
Is this concierge medicine?
Not quite. While we offer same-day care and extended visits, our pricing is affordable and transparent. There are no extra fees, and you don’t have to pay thousands upfront.
How does this differ from urgent care?
We’re your long-term care partner—not a walk-in for one-time issues. You’ll see the same doctor, get consistent care, and build a relationship focused on your health goals.
Can I cancel my membership anytime?
Yes. Our plans are month-to-month. There are no contracts, penalties, or long-term commitments.
What’s included in the membership?
Your monthly fee includes unlimited doctor visits, free generic medications (from our in-stock list), routine lab work, and direct access to a board-certified physician.
What if I need a specialist?
We’ll help coordinate your referral and share your records with the specialist. While specialist visits aren’t included, we’ll help you navigate the process affordably.
Do you offer pediatric care?
We primarily serve adults, but children can be added to family plans in certain cases. Contact us to learn more about age eligibility.
Can I message my doctor outside of visits?
Yes. Members get secure messaging access through our patient portal for questions, refills, and follow-up support.
Do I have to offer Medstar to all my employees?
No. You can offer it to as few or as many employees as you’d like. We’ll help you onboard your team in whatever way fits your business.
Is this considered insurance for my employees?
No—it’s a healthcare membership. It doesn’t meet ACA requirements for group insurance, but it gives your team dependable care for everyday needs.
Can I try it before fully committing?
Yes. We offer a 60-day pilot option so you can test Medstar with your team before rolling it out company-wide.
Still Have Questions?
We’re happy to help.
Reach out to talk through your options, schedule a visit, or ask anything else on your mind.